Our approach to Quality

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Our approach to Quality

The Lifeways Quality Strategy provides a framework to ensure that the people we support are at the centre of everything we do.

Person centred approaches are used across the organisation and every Lifeways employee works in a person centred way.

As part of our Person Centred Approaches Strategy we deliver person centred training. We also monitor and audit the delivery of person centred services, ensuring that the identified outcomes for people we support feature significantly in our audit process.

The services we provide are person centred and we have successfully:

• developed co-productive relationships with key stakeholders to enable the successful design, planning and delivery of new personalised systems and services.

• consulted with, and directly involved, people who use our services and their families, so we can make decisions about how we move forward together.

• developed information in a range of accessible formats.

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The Quality Team

We have a dedicated and professional Quality Team who all work hard to drive, monitor and evaluate good practice.

The team support our regional offices to maintain excellent quality, and to meet and exceed the standards required by legislation and the expectations of the people who use our services. They also work with the people we support to enable them to have a say in the way in which our services develop and improve.