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We are always pleased to receive testimonials about the care and support provided by our team at Lifeways: “I should like to express my thanks to the Lifeways team who look after my daughter in supported living in her house in Exeter. She is severely learning disabled and also suffers from bi-polar disorder which leads to manic mood swings which can last up to 3 months at a time. Throughout these difficult periods the staff remain patient and kindly towards her. I often call round unannounced and I have always found her well cared-for even when she is in the worst possible mood. Most people have noticed an improvement in the quality of her life since she has moved to Lifeways care.” Mrs Josie Roberts "The central part of the relationship that you and others around you did for D was to give him those elements of choice and control in his daily living and to put him in the centre of decision making, as well as actively listening to what he had to say. The support you gave D through a sudden and unexpected period of physical ill health provided obvious reassurance at a time that was undoubtedly terrifying for him. I genuinely wanted to thank you and your colleagues for providing such a high standard of care and support to D. I observed the relationship that you and others had with him and it was truly valued by D and very special to witness." Community nurse, Devon Care Quality Commission testimonials“Service users and their advocates said that the service provided was consistent and felt that it was well managed”Ivybridge CQC latest inspection “The agency ensured that service users were treated with respect, were valued and there right to privacy was upheld. This was achieved by ensuring that a good system of recruitment, induction and training included an emphasis on treating service users with respect and dignity”. Ivybridge CQC latest inspection “Lifeways works hard to protect the health and safety of its clients and its staff. Lifeways have a very good approach to risk taking and risk assessment, which supports people to lead have a full and interesting lifestyle. Lifeways have a very open approach and help clients to live a life free from abuse”. Newark CQC latest inspection “This agency is a well organised and managed service, with a strong commitment to providing a good quality service. The sources of information provided to service users is informative and presented in easy to follow variety of formats”. Stoke CQC latest inspection “The agency offers a well managed and planned service, which is run in the best interest of the clients. Involving clients in regular reviews of their care also ensures that their views are sought regularly and that services remain responsive to their needs” Leicester CQC latest inspection “The agency’s current working practices protect clients and staff. Risk assessments are completed by trained and qualified staff as required and are reviewed as necessary”. Leicester CQC inspection |
