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The Lifeways ethics of excellence |
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 Everyone who works for Lifeways Community Care commits to deliver the best service possible to each person they support. In order to achieve this each member of staff subscribes to the following principles:
- Each person who chooses to use our services is supported in a truly individualised manner.
- Development of our services will be led by the aspirations and needs identified through person centred planning.
- We will listen to and communicate appropriately with each person and treat them respectfully at all times.
- We will support each person to take their place in their community.
- Our approach to each person using our services will be unique, creative, innovative, flexible and responsive.
- We will include and ensure the satisfaction of the people who use our services at every level of our organisation.
- We will support each person to mould and shape their service to ensure that we continue to deliver the best service.
- We will maintain the confidentiality and trust of the people who use our services.
- We will strive to deliver the highest standards both personally and professionally.
- We are only as good as our customers perceive us to be. We will actively seek our customers views and use them to continuously improve our services.
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