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Quality hat-trick for Lifeways Print E-mail

ISO Lifeways4th August 2009
Lifeways Community Care, the UK’s leading provider of supported living for people with complex needs, has been awarded a hat-trick of accolades for achieving globally recognised quality standards.

The company, which employs more than 2,700 staff and offers specialist care and support to more than 1,120 vulnerable people, has been awarded OHSAS 18001 for occupational health and safety and ISO 14001 for its environmental management systems, joining its recent accolade of the re-award of ISO 9001 for quality business management.

Head of Quality Sue Houston, who is responsible for quality assurance and clinical governance within Lifeways, said: “These awards reflect our commitment to continually improving our high levels of service across all areas of our business.

“The three awards are a great testimony to the hard work and dedication of the team at Lifeways and demonstrate to the people who use or commission our services that we have been benchmarked against international standards and have passed with flying colours.”

Established in 1995, Lifeways ( offers care and support to people with complex needs, including individuals with learning disabilities, autism, challenging behaviour, mental health issues and acquired brain injuries, in their own home or a community setting.

Lifeways was approved by international assessment and certification company QMS, whose Lead Assessor Stephen Carter said: “To most companies these days, ISO is considered very important. By achieving their most recent awards, Lifeways has shown it has taken ethical measures to reach a world-wide recognised standard and that continuous improvement is very much at the heart of its agenda.”

Photo shows: QMS Lead Assessor Stephen Carter presenting the awards to Lifeways’ Head of Quality Sue Houston, Chief Executive Paul Marriner and Health & Safety Manager Paul Westwick.