Our Ethics of Excellence reflect the values and company culture that are the foundation of what we do and how we do it. Lifeways staff subscribe to these principles to ensure we can deliver high quality services through a successful and respected organisation.

• Our customers’ interests always come first. If we truly understand and appreciate their needs, and serve them well, then company success will follow. (Our customers include our service users, their families, and the purchasing authorities paying for the services).


• We are only as good as our customers perceive us to be. We learn more from listening to their constructive criticisms than to their commendations.


• The primary assets of our company are our reputation and our people. We must enhance these assets by building ever stronger relationships with our customers and co-workers.


• The keys to good customer service are creativity, initiative, responsiveness, teamwork and perseverance. We must provide solutions not excuses.


• Continued growth of our company is healthy, and we will grow by focusing on one customer at a time.


• We have an uncompromising determination to achieve excellence in each and every part of our work.


• Advancement in our company depends solely on ability, performance and contribution to customer and company success.


• Standing still is not an option. Complacency leads to an erosion of quality, efficiency and reputation. We will always look for ways to develop individually and collectively.


• The confidence of our current and potential customers has to be earned. Each of us has an important role in conveying that we are a caring, responsive and effective organisation.


• To breach the confidentiality and trust of our customers, our co-workers or the company is unthinkable.


• To not give our best effort on behalf of our customers is unacceptable.


• We strive to maintain the highest ethical standards, both personally and professionally.

Could you subscribe to these values and principles? If they describe the kind of organisation you would like to work for, please click here to go to our Recruitment page.