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Our experienced and skilled teams have the expertise needed to support people with a range of complex conditions.


We provide structured, skilled and consistent emotional and practical support to enable people to live life to the full. Forming relationships, sharing feelings and building an understanding may be difficult for people with an autistic spectrum condition. Our skilled and experienced teams spend time understanding the person, including the personal triggers that lead to anxiety and the aspects of life they find difficult.

Our flexible, personalised packages of support are tailored to meet individual needs.

We listen, adapt and make changes over time. As part of the multi-disciplinary process, we aim to provide the right level of support that people need to develop skills and coping mechanisms which will increase their independence.

We enable individuals  to build on their strengths and set their own objectives for growth, helping them to develop coping skills to deal with anxiety and reduce and manage risk. We also focus on helping them to develop receptive communication skills.

Behaviour that challenges

We understand that people with learning disabilities often have complex needs and challenges.

Our person-focused approach means we manage complex needs in a sensitive way, which doesn’t detract them from reaching their goals and achieving their aspirations.

Our behaviour specialist supports the transition of people into our support service, and will create innovative solutions to help understand the person’s behaviour, to design a tailored support programme and to train the support team in the skills they’ll need. Our positive behaviour support plans, which are monitored, evaluated and altered as the person’s needs change, provide a consistency of approach which gives flexible personalised support, encourages structure and predictability and then enhances and develops adaptive skills and coping strategies.

Our support workers are matched – in terms of culture, interests, ethnicity and language – to people who live in their local community. Having a support worker with similar interests or who speaks the same language can go a long way to easing someone’s challenging behaviour.

Sensory and communication needs

We all have the right to be heard and understood, and we understand that people with learning disabilities communicate in different ways, including through signing, gestures, behaviour, vocalisation, symbols or objects. Many of our staff are trained in alternative communication methods and we also work with speech and language therapists to develop personalised communication environments for individuals. We have also adopted good practice standards in making information accessible to people.

Physical disabilities and complex health needs

We provide a multi-skilled resource to support people with learning disabilities who also have physical and health-related needs.

Our experts understand the inter-relationships between learning and other disabilities and can explain what is happening in ways that can be understood by an individual. We recognise that people with a profound level of learning disability will need significant support with many aspects of their life but we still believe that, with the right support, anyone with a learning disability can lead an active and fulfilling life.


Many people with a learning disability also have epilepsy. We are skilled at helping them to manage this condition and to minimise the impact it may have on their day to day living.