Coronavirus (COVID-19) Guidance for families
Updated 3rd July 2020
We are closely monitoring the latest advice and guidance relating to the global spread of COVID-19, also known as Coronavirus. We have robust procedures in place and the health and wellbeing of the people we support and our staff remains our highest priority.
We are working together with our services to keep abreast of rapidly evolving Government advice to minimise risks and ensure we are well-prepared for the challenges COVID-19 presents for us as a social care provider. We have adapted our practices in line with Public Health’s official guidance, and will continue to be guided by the valuable information about the virus being provided by Government and public health bodies.
Lifeways has the skills and culture to respond to these challenges. We have business continuity plans in place for every service that will support the uninterrupted delivery of care and support. We are working together with our partners on ways in which we can support one another to adapt to changing needs and priorities to help staff who continue to provide support across the country.
We are trying as much as possible to continue the referral process during the coming weeks and are still carrying out assessments, remotely whenever possible, and placements. We hope that this will help to ease the pressure on the NHS and wider health and social care system. If you have any queries please contact the Enquiry, Referral and Assessment Manager that you usually deal with.
Our teams are working hard to make these difficult circumstances as manageable as possible with activities taking place within our group services supporting the well-being and mental health of the people we support.
Visits to our services
We are wholly committed to ensuring that we keep all the people we support, our colleagues and visitors as safe as possible.
All visitors to services will be based on latest Government guidance, the appropriate risk assessment being completed and the ability for people to maintain social distancing. There will be some individual cases where visits cannot be facilitated at this time (i.e. those who are shielding). This will also include in areas where local lockdown restrictions have been put into place.
Please be prepared for enhanced infection control procedures, these may include:
- Handwashing/sanitising on arrival, regularly during your visit, and before you leave
- Maintaining social distancing
- Supplying information about recent travel history and whether you have had any symptoms or exposure to anybody with symptoms – if so you may be refused entry.
- You should also try to come prepared with tissues, to catch, bin and kill any germs from sneezes/coughs during your visit.
Families & Carers
We know this is a particularly difficult time for families and carers. If you have particular concerns about the measures we are taking to support your relative or loved one, please do not hesitate to contact their service directly. The team will do their best to keep you updated and informed.
As the Government advice in England, Scotland and Wales is evolving with visits now starting to be permitted again we continue to follow latest guidance. It is important if you wish to arrange a visit that you contact the Service Manager who can undertake the relevant risk assessment and discuss with yourself if the visit is possible and how it will be facilitated to ensure everyone continues to stay safe.
We are continuing to do everything possible to support routines for individuals in order to alleviate the stress of the current situation and are providing guidance to all colleagues on a range of activities that they can undertake in the service to keep people occupied, entertained and positive during this time.
Our dedicated teams are demonstrating great resilience and determination to continue to deliver support. We would like to take this opportunity to thank all of our fantastic front line colleagues; they are going above and beyond to make sure people are reassured and safe during this unprecedented time.More news and events